TERMS & CONDITIONS
All bookings are made with us Praya Tour De Lombok Online, By booking a accommodations / transports / trips / tours with us you are deemed to have agreed to these Booking Conditions ( which constitutes the entire agreement between you and us and your booking will be accepted by us on this basis. The services to be provided are those referred to in your booking confirmation invoice.
Dates, itineraries and prices are valid from 01 March 2015 until 31 March 2016 except for flight. Beyond 31 December 2015 dates, itineraries and prices are indicative only.
You are required to pay a Non-Refundable deposit of 25% total prices / amount for your booking / reservation to be confirmed by us ( please note that increased deposit requirements apply for some trips / tours / flight / fast boat / hotel etc. If your booking is made within 21 days of the departure date then the full amount is payable at the time of booking.
ACCEPTANCE OF BOOKING & FINAL PAYMENTS.
If we accept your booking we will issue a confirmation invoice. A contract will exist between us from the date we issue the confirmation invoice or if you book within 21 days of departure the contract will exist when we accept your full payment. Please refer to your booking confirmation invoice for details regarding final payments. Payment of the balance of accommodations / transports / trips / tours price is due 21 days before the departure date. Please note that full payment is required earlier for bookings. If this balance is not paid on or before the due date we reserve the right to treat your booking as cancelled.
Payment can be made using your credit card through PayPal Online Payment System. We will send you the booking code / details and PayPal link for payment process after your reservation confirmed.
NOTE: Additional 4% will be added to the total amount for PayPal fee, otherwise PayPal will automatically deduct from the total amount. This fee is not part of what you pay to us, but it goes to PayPal.
OR TRANSFERRED TO OUR BANK ACCOUNT:
Bank Name :
PT. BANK NEGARA INDONESIA TBK (BNI) CABANG PRAYA LOMBOK TENGAH
JL. JEND. SUDIRMAN NO. 49 - 51 PRAYA, LOMBOK TENGAH - NTB - INDONESIA 83572
Beneficiary Name :
BEHALF OF ( SDR MESIP )
Account No : 027 429 85 60
SWIFT CODE : BNI NI DJA MTA
In order for us to confirm your travel arrangements you must provide all requested details with the balance of the price. Necessary details include, Full Name as per valid ID / Passport, Salutation ( MR / MRS. / MS. / MISS. / MASTER ), Date Of Birth, Nationality, Passport Number, Passport Issue and Expiry Date, and any pre-existing medical conditions you have which may affect your ability to complete your travel arrangements. Your booking cannot be confirmed without provision of these details.
CANCELLATION/REFUND POLICY FOR TRIP, TOUR, ACCOMODATIONS, TRANSPORT, FLIGHT, FAST BOAT Etc.
If you cancel some or all portions of your booking cancellation fees will apply.A cancellation will only be effective when we receive written confirmation of the cancellation. If you cancel a trip:
- Cancellation recieved 21 Days prior to departure is subject to 25% of cancellation fee for total price.
- Cancellation recieved 14 Days prior to departure is subject to 50% of cancellation fee for total price.
- Cancellation recieved 07 Days prior to departure is subject to 75% of cancellation fee for total price.
- Cancellation recieved 03 Days prior to departure, late arrived or No-show is subject to 100% of cancellation fee for total price.
Please note that for certain travel arrangements the cancellation charge maybe higher than those shown. In certain cases a 100% cancellation fee applies as soon as the booking is made and the ticket/voucher is issued. Please ask for full details of cancellation charges at time of booking. If you leave a trip / tour for any reason after it has commenced we are not obliged to make any refunds for unused services.
Issued flight e-tickets can only be refunded or changed in certain conditions and certain classes. If a ticked can not be refunded or changed, we will inform you about this after selecting the flight and class. Most refunds are, however, still partial refunds, varying from 25% to 100% of the basic ticket price.
Please be advised that when you ask for a refund, we have additional fees to do so. Also, any payment fees to the party that processes the payment will not be refunded if you ask for a refund. When the refund is initiated by the airline (for example in case of cancelation of flight) you will be refunded the paid amount exclusive of any payment fees. You will not be charged additional fees for processing refunds initiated by the airline.
Refunds for flight tickets that have not been issued yet should be claimed as soon as possible after your payment has been made as we see a payment as an okay from you to issue the e-tickets that have been arranged for in that reservation. Since we normally issue tickets as soon as we receive the payment, we can not guarantee that we can refund the payment before we issue the tickets.
Refunds are only carried out to the same account as where the full payment was made from, but exceptions can be made if that payment method is not available anymore at the time of the refund.
CANCELLATION BY US.
We may cancel a trip at any time up to 14 days before departure, subject to clause. We may cancel a trip at any time prior to departure if, due to terrorism, natural disasters, political instability or other external events it is not viable for us to operate the planned itinerary. If we cancel your trip you will receive a full refund. In circumstances where the cancellation is due to external events outside our reasonable control, refunds will be less any unrecoverable costs. We are not responsible for any incidental expenses that you may have incurred as a result of your booking including but not limited to visas, vaccinations, travel insurance excess or non-refundable flights.
Optional activities not included in the trip price do not form part of the trip or this contract. You accept that any assistance by our representative in arranging optional activities.